Groceries & Retail Growth Operations Manager

About the Role

This role is a unique opportunity to shape the future of Uber Eats growth across some of our most dynamic and diverse markets — the Andean, Caribbean, and Central America (ACAC) region.

As a Consumer Growth Manager, you will define and lead the strategy for eater acquisition, retention, and engagement, identifying key opportunities to expand our user base and deepen customer loyalty in the Retail business. You’ll partner with local country teams, as well as regional and global stakeholders, to design initiatives that drive measurable business impact.

This opportunity combines analytical expertise, strategic thinking, and strong execution to accelerate growth across markets with different maturity levels. This is a high-impact role at the intersection of data, strategy, and operations — ideal for a leader who can turn insights into action and scale winning ideas regionally.

What the Selected Candidate Will Do

Strategy & Execution

1. Develop and execute the regional consumer growth strategy to drive acquisition, retention, and engagement across ACAC.
2. Design, prioritize, and roll out high-impact initiatives tailored to local market dynamics and business priorities.
3. Coordinate and optimize growth and promotional budgets, ensuring efficient investment and measurable ROI.

Performance & Insights

1. Analyze consumer metrics and marketplace dynamics to identify opportunities and bottlenecks.
2. Translate insights into actionable plans to improve user conversion, engagement, and frequency.
3. Establish performance dashboards and frameworks to monitor growth impact and efficiency.

Cross-Functional Leadership

1. Collaborate with teams across Marketing, Product, Operations, Policy, Communications, and Central Strategy to accelerate regional growth initiatives.
2. Advocate for localized product improvements and support prioritization of features that enhance user experience.

Basic Requirements

• Immediate availability to work in a hybrid environment from our offices in Costa Rica
• Strong communication skills in Spanish and English, with the ability to influence and align stakeholders across multiple countries.
• Advanced Excel / Google Sheets skills.
• 3+ years of experience in strategy, operations, business consulting, investment banking, or a high-growth tech environment.
• Proven ability to analyze data, develop strategic recommendations, and execute effectively in complex, fast-paced settings.
• Highly organized, detail-oriented, and capable of managing multiple workstreams simultaneously.

Preferred Qualifications 

• Experience using Python for data analysis or automation.
• Strong understanding of budget management and performance optimization.
• Hands-on experience with SQL for data analysis and decision-making.
• Experience with AI tools
• Prior experience in the grocery, retail, e-commerce, or rapid-delivery sectors.

~~ ~~

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.