Strategy and Operations Manager

About the Role

UberEats is revolutionizing how Canadians can get anything and earn their way. Building an inspiring and efficient consumer funnel from first-awareness to trial to multi-trip loyal Eater is a critical component for building a large and engaged active eater base for UberEats.  

As the Operations Manager for Eater Acquisition & Activation, you’ll have the unique opportunity to develop and scale the acquisition and activation of consumers onto the Uber Eats platform.  

This role is all about developing & operating the best acquisition & activation experience for eaters. The ideal candidate will be consumer-obsessed. They will have a combination of functional expertise in consumer acquisition and activation, operational prowess to execute with excellence, and creative problem-solving to continuously improve performance. This role combines launching new product-led features into the market, and developing operations-led features.

As a core member of the Eater Operations team, the broader Operations team, and the entire UberEats Canada team, you will have the opportunity to partner across many teams to develop and scale our delivery platform across Canada, and fundamentally change how Canadians eat and shop. 

What the Candidate Will Do 

• You are consumer-obsessed: you relentlessly think about building the best experience for all our Eaters.
• You are data-backed: your decision-making and business judgment integrates data and you understand what drives value to different consumer segments and can make sensible business decisions to reflect this.
• You are financially savvy: you understand the importance of investments & returns and work tirelessly to improve those returns
• You thrive in a dynamic, fast-paced, ambiguous culture: you revel in quickly iterating, refining, and improving your own plans 
• You refuse to settle with the status-quo: you continuously looking for new and disruptive opportunities to deliver quantum leaps in performance
• You are a cross-functional collaborator: you have experience leading and participating in sophisticated multifaceted projects with many partners, internals and external

Basic Qualifications 

• 3+ years of experience in consumer-tech, consumer-facing industries, or consulting for such industries.
• Experience should be in the function of product marketing, performance marketing, strategy, operations, consulting, analytics, or related domains
• Bachelor's Degree

Preferred Qualifications

• LTV & CRM Strategy: Experience with lifecycle marketing tools or CRM strategies (e.g., Braze, Salesforce) and a deep understanding of Retention/LTV as a core business driver.
• Marketplace Economics: Proficiency in managing complex budgets and an understanding of how consumer behavior impacts three-sided marketplace dynamics.
• Analytical Independence: Advanced proficiency in SQL and data storytelling, with the ability to build your own models to forecast the impact of lifecycle initiatives.

For Canada-based roles: Uber may use artificial intelligence (AI) tools to support parts of our recruiting process; however, Uber employees make the ultimate selection and hiring decisions. This advertisement relates to a current, existing vacancy.

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For Canada-based roles: The base salary range for this role is CAD $95,500 per year - CAD $106,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.