Learning Specialist III - Design

About the role and team 

Community Operations at Uber is where real people solve real problems in real time. The Learning Team provides strategic development opportunities to build the knowledge and skills necessary to empower a customer-obsessed organization. We bridge the digital and real worlds by developing curricula and deploying instructor-led trainings across the customer support network to ensure excellence is the norm.

This role is for those who thrive in an intense, fast-paced environment where the stakes are high and answers aren't always clear. You'll need to balance empathy with action, moving with urgency and care to help our agents grow through the challenge. If you are sharp, steady, and motivated by helping others do career-defining work, this is where you will grow.

What you’ll do 

• Elevate Quality: Review training materials and design, providing high-quality feedback to ensure performance and scale are never separated.
• Mentor & Develop: Mentor and train other specialists, helping them understand how to increase their impact as citizens of Uber.
• Design Learning Experiences: Analyze, design, and build moderate complexity learning experiences modified for the region, ensuring they are aligned to objectives and rooted in Adult Learning Principles.
• Solve Complex Problems: Solve messy, high-impact problems by translating complex learning needs into practical, simple, and elegant designs.
• Partner Cross-Functionally: Work with SMEs and cross-functional partners to identify learning needs and resolve blockers in a fast-changing environment.
• Own End-to-End Delivery: Own your work end-to-end, from the first design doc to measuring the success of training impact in production.

Basic Qualifications 

Experience: At least 2 years of experience in training and development.

Instructional Design Expertise: Professional experience designing learning materials and using instructional design frameworks.

Core Skills: Strong communication, time management, teamwork, and prioritization skills.

Facilitation Experience: Previous facilitation experience in a professional or corporate environment.

Writing & Design Background: Experience in business, creative writing, and learning design.

Certifications: Relevant training certifications or equivalent professional credentials.

Preferred Qualifications 

Systems Thinking: Systems thinking mindset with the ability to navigate constant change and high ambiguity.

Stakeholder & Project Management: Proven stakeholder management and project management skills in a global environment.

Resilience: Resilience and the ability to stay sharp and think critically while managing multiple priorities.

Cross-Functional Influence: Experience working cross-functionally to influence without authority and achieve shared goals.

Tool Proficiency: Design experience using Articulate 360.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.