Operations Manager, Rider EMEA

About the Role

This role will focus on building and scaling our Family audience products—including Uber Teens, Uber Seniors, and Women Drivers—across the EMEA region. Your goal will be proving product-market fit, ensuring safe and reliable high-stakes journeys, and driving consumer engagement. This requires constructing product launch plans, owning complex operational projects, monitoring performance, and collaborating with cross-functional and local partners to build both go-to-market and mature product growth plans.

You will be part of the EMEA Rider Central Operations team, working closely with global Product and Engineering teams, as well as local Rider teams, to pilot, launch, and scale these critical segments. Depending on shifting business needs and strategic priorities, your focus may balance or rotate across any of these three core portfolios (Teens, Seniors, and Women Drivers). You will also collaborate with a broad range of cross-functional teams—including CRM, Safety, CommOps, Marketing, Legal, and Tax—to flesh out expansion plans and coordinate rollout activities for this highly visible and complex product suite.

What You’ll Do

• Support and/or execute product rollout and conduct post-launch monitoring activities together with Product and Engineering teams 
• Lead regional and local deep dives on key metrics and build business cases for required processes and product changes 
• Scope new product or feature expansion waves and identify necessary requirements across Ops and Safety Ops by working hand in hand with our partners 
• Work with cross functional partners from Comms, Marketing, Policy and BD team on on-going strategy and initiatives aimed at driving user growth, rider trust and product awareness 
• Drive local and regional strategy and act as a local leader by communicating business opportunities and performance updates across stakeholders.
• Report on portfolio’s progress and drive proactive insights aimed at streamlining product performance towards growing user engagement across these promising consumer segment 

What You’ll Need

• Min 4 years of experience in a high-paced, data-driven organization (e.g., Tech start-up/scale-up, Management Consulting, or similar).
• Undergraduate or Master's degree.
• Project management and excellent execution skills, with a proven ability to manage complex rollouts across multiple region-wide stakeholders (Operations, Product, Marketing, Legal, Tax).
• Data-driven judgment and decision-making mentality rooted in strong analytical thinking.
• A creative, solution-oriented mindset with an "anything is possible" attitude.

Good to have

• Experience in marketplaces, consumer tech, mobility, travel, or hospitality.
• Familiarity with scheduled/pre-booked services or other high-stakes journeys (e.g., unaccompanied minors, accessible transport, specialized safety features).
• Experience operating across multiple EMEA countries and cultures.
• Hands-on experience with experimentation (A/B testing) 

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.