Manager, Driver Operations

About the Role

As the Manager, Driver, UK, you will be a critical part of UK Driver Ops, reporting directly to the UK Head of Driver Operations. You will be responsible for some of the highest priority initiatives for UK mobility supply, which may include driver growth, experience, retention and actioning.

As your initial focus, you will spearhead the rapid expansion of our UK taxi business, with a strategic focus on the iconic London Black Cabs (LBC). This critical project sits at the intersection of supply-side execution, demand generation, marketplace strategy, and high-stakes stakeholder management. LBCs are globally recognized, and while Uber's presence is currently limited, this role presents a massive opportunity for market-shaping growth and scale. 

You will assume full end-to-end ownership of Black Cab operations, encompassing driver acquisition, engagement, and retention; driving rider initiatives; launching strategic partnerships; and managing key external stakeholders. You will also lead the dedicated Black Cab pod, consisting of an operations manager, a field sales representative, and a driver specialist.

Success will require close collaboration with numerous local and international teams, including UK Driver, UK Marketplace, UK Rider, UK Regs, U4B, Policy, Legal, Business Development, Hailables, Product, and Tech.

What You'll Do

1. Own Uber’s UK taxi business performance, with a focus on London Black Cabs
2. Own other high-priority UK mobility driver projects
3. Collaborate closely with the broader UK Driver Operations team.
4. Drive the strategy for Black Cab driver acquisition and onboarding, utilizing both direct channels (field sales, driver marketing, referrals) and key partners (meter/payment companies, fleets).
5. Manage and execute strategic partnerships
6. Accelerate Black Cab adoption among Uber riders through targeted incentives and innovative marketing campaigns.
7. Shape Black Cab compliance policies by providing well-informed recommendations.
8. Serve as the primary subject matter expert for London Black Cabs and general UK taxi market topics.
9. Support taxi launches across the UK
10. Partner cross-functionally with leaders from UK Marketplace, UK Rider, UK Regs, U4B, Policy, Legal, Business Development, Hailables, Product, and Tech.
11. Cultivate and manage relationships with essential external stakeholders, including partners, meter companies, driver unions, and fleets.
12. Mentor and lead team

What You'll Need

1. Minimum of 7 years of professional experience in operations, strategy, consulting, marketplace operations, or a similarly fast-paced, high-growth environment.
2. Demonstrated strong analytical capabilities and proficiency in using data to drive critical decisions.
3. Substantial experience managing complex programs involving multiple stakeholders.
4. Exceptional ownership mindset with a consistent track record as a trusted, respected operational problem solver.
5. Strategic thinker able to work through complex, high-level challenges and recommend both short- and long-term solutions.
6. Strong project management skills, with the ability to prioritise and drive initiatives from start to finish in a changing environment.
7. Comfortable operating in ambiguity, demonstrating proactive initiative and executing rapidly in a fast-paced setting.
8. Resourceful, go-getter mentality - excited to build new processes, improve existing ones, and create scalable value for the business.
9. Strong communication and organisational skills

Bonus Points If

1. Previous experience in the taxi industry, with specific knowledge of London Black Cabs highly preferred.

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Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.