Sr. Manager, Central Operations

About the Role

The Territory Consumer Operations team (formerly Eater) sits within Consumer Operations and is responsible for owning and driving territory and market-level consumer performance. This team operationalizes consumer growth strategy, generates actionable insights, and leads execution across markets to deliver against Territory and US growth goals.

Territory Consumer Operations is accountable for key consumer input metrics at the market and territory level to drive consumer acquisition, engagement, retention. While this team does not own every executional lever, it is responsible for ensuring performance outcomes are met by driving alignment, prioritization, and execution across cross-functional partners.

This team serves as the bridge between strategy and execution—translating US priorities into local action and elevating market insights to inform scaled solutions.

What You'll Do

• Strategy Execution: Execute market and territory-level strategic initiatives to drive performance and achieve input targets aligned to the growth framework
• Performance Analytics: Monitor and analyze territory performance; build and maintain dashboards to surface actionable insights
• Problem Solving: Conduct ad hoc analyses to identify opportunities, diagnose issues, and inform local decision-making
• Consumer Operations Collaboration: Partner closely with Consumer Operations pods to support scaled execution, inform product strategy and prioritization, and drive strong US and territory performance
• Cross-Functional Partnership: Partner with Territory GMs, Market Intelligence, Finance, and other teams (Tech, Brand Marketing, CRM, Performance Marketing, Legal) to shape strategy and prioritize initiatives
• Business Ownership: Share accountability for territory and market input targets, contributing to broader US business goals
• Local Expertise: Develop deep understanding of local market dynamics to inform strategy and support both territory-specific and scaled initiatives
• Operational Excellence (BAU): Own and optimize ongoing business-as-usual operations to ensure consistent execution and performance

Basic Qualifications

• 7+ years of experience in strategy, operations, consulting, or similar analytical roles.
• Bachelor's degree in a quantitative, business, or technical field.
• Experience in financial modeling, P&L management, capital allocation frameworks, or lifecycle segmentation and consumer strategy.
• Experience with SQL

Preferred Qualifications

• Demonstrated ability to lead complex, highly-ambiguous, cross-functional programs from strategy through execution, unifying diverse concepts (e.g., Finance metrics and Marketing segments).
• Strong analytical and problem-solving skills; fluency in SQL and Excel/Google Sheets is highly preferred.
• Proven experience using data and insights to define customer segments, influence lifecycle strategy, and guide investment decisions.
• Highly effective communicator and collaborator; skilled at aligning diverse executive stakeholders and frontline teams across functions and levels.
• Strong bias for action and ownership; able to balance strategic big-picture thinking with hands-on delivery and operational detail.

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For Chicago, IL-based roles: The base salary range for this role is USD$183,000 per year - USD$203,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$203,000 per year - USD$225,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$203,000 per year - USD$225,500 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.