Career Growth
9 minute read
Community Operations at Uber is at the heart of what drives our business forward. You’re here because you've got the customer centricity, problem solving and collaboration skills it takes to be successful at Uber.
Consider this page your toolkit for acing the interview, packed with insights and tips to help you shine. It’s time to show us how you’ll make your mark. Let’s get started!
We hire people who live our values, excel in our key competencies, and know how to deliver results. If you’ve got the skills, the passion, and a proven track record of success, you're already buckled up and ready for the ride of a lifetime.
Our values guide how we behave and make decisions, and hiring teams assess every candidate with our values in mind to answer the question: do you demonstrate the Uber values that will allow you to thrive and succeed in our environment? Make sure that you understand our values and prepare examples to show how you have used them in your prior experience to make decisions.
Example value questions:
We’re trip obsessed and want to make sure your candidate journey is a smooth, 5-star experience. To make sure there’s no bumps in the road, please keep your scheduled interview time. Rescheduling is limited, and alternative slots may not be guaranteed.
Think of your interview like an Uber trip — timing matters. Just like a last-minute cancellation can disrupt a ride, rescheduling impacts multiple schedules. Keeping your original time helps ensure a seamless experience for everyone.
Virtual interviews
A few days before download: Zoom and test the link provided in your invite. Contact your Talent Coordinator if you encounter technical issues.
On the day of your interview: Find a quiet, well-lit area with no distractions. Test your camera, microphone, and internet connection. Use headphones for better audio quality.
Right before the interview: Silence your phone, plug in your device, and grab water. Join the call a few minutes early.
Be pitch ready: Have your elevator pitch ready to answer the classic: "tell me about yourself". Give an overview of your career and top accomplishments.
Understand the role: Understand the role you're applying for and business line (e.g., Uber Eats, Uber for Business). Be ready to explain why you’re passionate about the role and working at Uber beyond brand recognition.
Prepare examples: Understand the role’s competencies mentioned above and reflect on past projects and experiences that showcase your expertise in these areas. Prepare at least 1–2 examples of past projects for each competency.
Know our values: Understand Uber’s values and prepare examples of how they align with your past work.
Uber’s Community Operations team is our customer support network, providing unmatched service to our Uber community. Whether it’s helping new drivers get on the road for the first time or hosting logistics hubs for drivers, we're dedicated to the communities we serve. Together we:
- Solve customer concerns: Provide delightful customer experiences by providing accurate, empathetic and swift resolutions at scale.
- Build community: Champion the voice of the customer by designing and executing every process with the customer in mind.
- Go beyond support: Strengthen internal support services capabilities to drive efficiencies across Uber.
Our customers are:
- Earners: Drivers, Couriers
- Platform Users: Eaters, Riders
- Merchants: Business Owners, Fleet Operators, and Corporate Partners
- Uber: Internal Support Services
Relevant for everyone interviewing for customer support and non-direct customer support roles.
