Strategy & Operations Manager - Earner Lifecycle

About the role

As the Strategy & Operations Manager for Earner Lifecycle, you won't just analyze numbers—you will shape the economic backbone of our platform. In this high-visibility role, you will diagnose complex lifecycle dynamics, unlock growth by solving core retention and churn challenges, and transform raw insights into high-impact operational strategies that empower tens of thousands of delivery partners across Taiwan.

This position offers a rare blend of strategic ownership and 0-to-1 innovation, giving you full autonomy to incubate, test, and scale bold, creative initiatives from scratch. Partnering closely with APAC Central Ops, Product, and executive leadership, you will operate at the intersection of strategy, product enablement, and frontline execution. If you thrive on tackling complex marketplace dynamics, creating meaningful economic impact, and building scalable supply engines that move a nation, this is where your work will define the future of earner experience.

What you’ll do:

• Formulate and execute holistic earner retention strategies across all lifecycle stages—from early-stage engagement (ELC) and proactive churn prevention to Winback/resurrection.
• Design and refine incentive structures to drive supply growth while maximizing spend efficiency, ROI, and experiment rigor.
• Analyze granular funnel data step-by-step to eliminate friction, optimize waitlist management, and deliver an exceptional first-mile and re-engagement experience.
• Partner closely with Product, Legal, Safety and PR to launch high-impact product features, targeted communications, and complex market-leading initiatives.
• Collaborate with APAC Central Ops and regional markets to exchange actionable insights, benchmark performance, and localize global best practices for Taiwan.

What you’ll need

• 2-4 years of experience in Strategy & Operations, Growth, or Product Management within a fast-paced, data-driven environment (Tech, Consulting, or high-growth startups).
• Advanced analytical rigor with proven success in GTM planning, incentive design, experimental frameworks, and performance tracking.
• Proven OKR delivery & high autonomy with end-to-end ownership—from high-level strategy down to meticulous executional details.
• Exceptional executive influence & storytelling, capable of crafting persuasive narratives for senior leadership and external stakeholders.
• Relentless growth mindset & "go-getter" attitude, with the curiosity to challenge status quo and unlock disruptive growth levers.

About Uber

With Uber Eats, we're building Uber's fastest-growing business across all six continents. Today, Uber Eats is available across many parts of APAC, including Taiwan, Japan, Sri Lanka, Australia, and New Zealand. Working on the Delivery Partner Growth team, your work will impact a vast and diverse ecosystem—from supporting tens of thousands of earners in Taiwan to ensuring exceptional service quality for our end consumers. You will collaborate with a group of talented people in a transparent and non-hierarchical team culture where your thoughts are always valued and heard.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.