Sr. Sales Vendor (BPO) Manager – Merchant Growth Operations (US&C)

About the Role

The Global Support Operations (GSO) at Uber enables scalable, high-quality operations across the business through a global network of strategic partners and operational teams. Within GSO, the Digital Sales Operations organization is responsible for driving and scaling sales programs delivered through BPO partners, supporting revenue growth and Merchant success across Uber's global markets.

As part of the US & Canada team within Digital Sales Operations, the Sr. Sales Vendor Manager - Merchant Growth Operations will play a critical role in leading BPO-driven sales programs focused on Merchant growth, retention, engagement, and revenue expansion across the Delivery business.

As Uber continues to deepen engagement with existing Merchants, maximizing Merchant performance and long-term value has become a critical business priority. This role sits at the center of that effort, ensuring Merchants fully leverage Uber's ecosystem, adopt growth-driving solutions, and continuously expand their business on the platform.

You will be responsible for driving commercial performance across multiple post-sale sales motions, including Account Management, Early Lifecycle (ELC), and Churn Prevention programs. Working closely with BPO partners, Merchant Expansion stakeholders, Delivery Commercial Operations, and cross-functional teams, you will ensure the successful execution of scalable sales strategies that drive Merchant engagement, retention, and revenue growth.

You will oversee BPO-driven sales operations focused on helping Merchants grow their business through increased platform engagement, product adoption, and revenue-generating initiatives. This includes driving performance management, operational excellence, sales effectiveness, stakeholder alignment, and continuous improvement across a highly dynamic environment.

Success in this role requires someone who combines strong operational rigor with a consultative sales mindset, someone capable of balancing structured execution with strategic thinking, performance optimization, and measurable commercial impact.

Additionally, this role will partner closely with Merchant Expansion stakeholders to operationalize growth strategies, optimize performance, and deliver measurable outcomes across retention, engagement, and revenue expansion initiatives within the US&C market.

What You’ll Do

Lead Merchant Growth Programs Across the BPO Network

Drive the successful execution and performance of BPO-driven sales programs supporting Account Management, Early Lifecycle, and Churn Prevention motions. Partner closely with Merchant Expansion stakeholders to operationalize growth strategies, optimize performance, and deliver measurable outcomes across Merchant growth, retention, engagement, and revenue expansion initiatives within the US&C market.

Drive Commercial Performance and Sales Excellence

Partner with Sales Operations and business stakeholders to optimize sales motions, improve program effectiveness, and ensure BPO teams successfully execute consultative sales strategies that deliver measurable business outcomes.

Own and Elevate BPO Partnerships

Build and manage high-performing BPO partnerships, driving accountability, operational excellence, and continuous improvement while ensuring alignment with business priorities and growth objectives.

Operate as a Strategic Integrator Across Stakeholders

Act as a key connector across DSC, Delivery Commercial Operations, Sales leads and BPO partners, aligning priorities, resolving challenges, and driving execution in a complex and fast-moving environment.

Lead Performance Management and Continuous Improvement

Leverage data, operational insights, and performance trends to identify opportunities, implement scalable solutions, and continuously improve sales effectiveness, Merchant outcomes, and business impact.

Enable Scalable Growth

Design and implement operational frameworks, governance models, and scalable processes that support evolving business needs while maintaining executional excellence across programs and partners.

Basic Role Qualifications

• 6+ years of experience in Sales Operations, Vendor Management, BPO Management, Revenue Operations, Account Management Operations, Merchant Growth, or related commercial operations environments.
• Proven experience leading BPO-driven sales operations, including performance management, KPI governance, operational excellence, and vendor accountability.
• Strong understanding of consultative sales models, account growth strategies, merchant retention programs, and revenue expansion motions, with demonstrated experience driving measurable business outcomes through post-sale sales operations.
• Experience partnering with cross-functional stakeholders to operationalize and scale commercial programs across Account Management, Merchant Growth, Retention, Early Lifecycle, or Customer Expansion functions.
• Strong analytical and problem-solving skills, with the ability to leverage data, identify performance gaps, and translate insights into actionable improvements.
• Demonstrated ability to operate effectively in complex, fast-paced, and evolving environments, balancing strategic priorities with operational execution.
• Excellent stakeholder management, communication, and influencing skills, with experience collaborating across Sales, Operations, Program, and BPO organizations.
• Fluency in English is required.
• Experience with Salesforce, CRM platforms, and Google Workspace is a plus.

What We Need from You

Commercial Acumen & Growth Mindset

Strong understanding of commercial drivers, customer value creation, and revenue growth, with the ability to translate business objectives into measurable operational outcomes.

Strategic Execution

Ability to operationalize business priorities, drive scalable execution, and consistently deliver results in a dynamic and fast-paced environment.

Stakeholder Influence & Collaboration

Proven ability to build trust, align priorities, and influence cross-functional stakeholders and external partners to achieve shared business goals.

Data-Driven Decision Making

Strong analytical mindset with the ability to leverage data, identify opportunities, diagnose performance gaps, and drive informed actions that improve outcomes.

Ownership & Accountability

Demonstrated ability to navigate ambiguity, manage competing priorities, and take accountability for delivering high-impact results.

Communication & Executive Presence

Ability to communicate clearly and effectively across all levels of the organization, translating complex topics into concise and actionable insights.

Bonus Points If

• Experience in high-growth environments such as tech, marketplace, delivery, advertising, or SaaS industries.
• Strong knowledge of Account Management, Merchant Growth, Retention, or Expansion Sales operating models.
• Experience supporting US&C sales organizations.
• Experience managing consultative sales programs focused on merchant growth, upselling, cross-selling, retention, customer engagement, or revenue expansion.
• Familiarity with CRM tools, sales performance frameworks, and revenue operations methodologies.
• Experience working in highly operational, KPI-driven environments with strong commercial accountability.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.