Senior Operations Manager, UK Marketplace

About the Role

The Marketplace team’s mission is to ensure that Uber's customers in the UK have a reliable and convenient service at an affordable price at all times in all places. This is a hugely challenging task that requires our brightest minds to solve complex operational challenges. We use data to inform everything we do: identifying and executing initiatives to improve revenue performance and the health of the marketplaces within UK cities, optimising pricing, deciding where and when to deploy promotions, launching new product features and pricing technology and launching Uber in new cities.

This role focuses on coordinating launches and assessing the impact of Marketplace products and features in the UK (e.g. pricing tech, matching tech), with some flexibility to work across other strategically important projects in the Marketplace team, according to priorities. You will partner with many teams across the business to achieve your goals, including other UK Operations teams, EMEA Central Operations, Policy, Communications and Legal teams.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ---- 

1. Lead delivery of key projects for the UK Marketplace team, working cross-functionally with multiple stakeholders to assess, test, launch and monitor products and changes in the marketplace.
2. Identify, surface, progress and execute on opportunities that improve Marketplace balance, enhance customer experience or accelerate our growth, leveraging large datasets underpinning every aspect of the customer experience and synthesising the data to give clear insight and inform recommendations.
3. Ensure all impacts of products or initiatives on rider and driver experience is effectively evaluated and understood, and support other UK teams to create clear communications and explanations of product changes to our customers, regulatory bodies or trade unions where required.
4. Communicate our progress against plans and effectiveness of initiatives to senior stakeholders.

---- Basic Qualifications ---- 

1. At least 5 years of demonstrated experience in driving revenue growth and customer experience improvements for a product or business area, using analytics to underpin decisions and recommendations.
2. Strong business acumen as well as technical interest, having the ability to see the bigger picture as well as the important small details. You are commercially astute, interested in the details of how things work from both a technical and business perspective, and can evaluate opportunities considering the pros and cons from many angles to determine overall whether ideas will be beneficial to the business over the short and long-term.
3. Consistent track record of solving complex operational problems using data analysis, demonstrating the ability to break down ambiguous problems in a structured way and identify and synthesise the appropriate data to create insights that inform solutions.
4. Strong technical analytical skills, as an advanced user of SQL and Excel or Google Sheets.
5. Experience leading and delivering on multifaceted projects, working effectively with many partners and stakeholders across the business.
6. Excellent communication skills (verbal and written), with an ability to understand highly technical and complex mechanics and algorithms and then translate that information simply and effectively for a range of audiences.
7. Customer obsession. You relentlessly think about building the best service for all three sides of the market, how what we are doing impacts our customers and how to find a balance that works for everyone.
8. Self-starter, entrepreneurial and able to identify and resolve issues and deliver projects with full autonomy within a fast-paced environment. You quickly spot that things that don’t look right or need doing, proactively investigate issues and drive resolution and progress.
9. Curiosity and determined, with a passion for innovating. You are curious and love generating new ideas and experimenting with something new, getting hands-on to get to the heart of the challenges and sharing ideas on how to keep iterating towards a better solution.

---- Preferred Qualifications ---- 

1. Experience working on product deployment and operations preferred.
2. Experience/knowledge of methods of experimentation preferred.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.