About the role

At Uber for Business (U4B), we are simplifying the way companies move their employees, guests, and logistics. As an Implementation Lead, you will own the end-to-end launch strategy, execution, and initial post-launch onboarding for top client accounts across the region. In this role, you will act as a strategic project manager and technical consultant, collaborating closely with Account Executives and Client Onboarding teams to maximize platform adoption, active user usage, and long-term Gross Bookings (GBs). You will bridge the gap between sales closing and customer value realization, transforming client operational needs into tailored implementation plans, risk-mitigation strategies, and seamless product integrations.

This is a hybrid role - our team collaborates in-person out of our incredible offices three days a week. We encourage our employees to work from our office on additional days if they desire to do so.

What You'll Do

End-to-End Ownership: Lead end-to-end launch success across accounts, designing tailored implementation plans aligned with client goals, operational setups, and risk profiles.
Post-Launch Performance: Continuously monitor adoption and key metrics (e.g., 90-Day Gross Bookings, Linkage Rate, MAPCs) for 2–4 months post-launch, providing data-driven recommendations to ensure accounts hit their full growth potential.
Cross-Functional Handoff & Alignment: Enforce structured AE-IL handoff protocols (defining primary POCs, business objectives, and kickoff alignment) to accelerate client time-to-value.
Technical Onboarding: Guide and complete technical account configurations, including SFTP, Concur and other automations, expense management integrations, and custom travel policy structures.
Product Expert & Advisor: Serve as a trusted product specialist for clients and internal sales teams, showcasing deep knowledge across the full U4B product suite.
Operational Readiness: Complete administrative setups and finance applications (such as Monthly Billing Applications) smoothly and on time.
Influence & Trust: Lead internal and external stakeholders through active project management, clear timeline execution, and transparent communication, balancing urgency with high quality.
Client Enablement: Design scalable training collateral, host interactive webinars/office hours, and facilitate tailored client workshops to drive end-user linkage and adoption.
Voice of the Customer: Collect client feedback and technical friction points during onboarding to provide structured input to regional Operations, Product, and Engineering teams.
Work with our customers and internal teams to understand the needs and goals of each customer. Use this understanding to create mutually beneficial goals and influence the customer.

Basic Qualifications

Bachelor’s Degree
5+ years of client-facing experience in Implementation, Project Management, Customer Success, B2B Onboarding, or Tech Consulting (preferably in SaaS or fast-paced technology environments).
Bilingual Proficiency: Professional fluency in both English and Spanish (written and verbal, Portuguese is a plus).
Proven Project Management Track Record: Experience managing complex client projects with multi-threaded stakeholders, strict deadlines, and clear accountability, influencing stakeholders to drive decision-making.
Data-Driven Mindset: Ability to analyze metrics, interpret adoption trends, and use data to solve problems and guide customer decisions.
Strong prioritization skills - able to manage your time effectively, prioritizing high-value clients, while working with multiple customers to deliver on goals and improve processes.
Outstanding interpersonal skills, both written and verbal communication
Speed, resourcefulness, and a go-getter attitude. Be agile and thrive when operating in new spaces and fast-paced environments.
The drive to contribute to a positive team environment and collaborate by always sharing strategies with your peers.

Preferred Qualifications

CRM & Tools Expertise: Direct experience navigating and managing workflows in Salesforce (SFDC) and internal operations platforms.
Technical Savviness: Hands-on experience or familiarity with SQL, APIs, SFTP integrations, and automated data feeds.
Project Management Certification: PMP, CAPM, or Agile/Scrum certification is a strong plus.
Change Management Experience: Proven success leading organizational change initiatives within dynamic, enterprise-level environments.
Scalable Onboarding & 1:Many Execution: Experience conducting scalable group training sessions, webinars, or leveraging tech-touch models to drive product adoption.

Skills

Project Management & Execution
Technical Depth & Systems Expertise
Influence, Communication & Stakeholder Engagement
Data Analysis & Performance Storytelling:
Accountability & "Go Get It" Mindset

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.