Account Partner, Grocery & Retail SMB

About the role and team

Sales at Uber means navigating ambiguity, earning trust fast, and solving problems that don’t come with a script. As an Account Partner for Grocery & Retail, you will own a portfolio of merchants ranging from local specialty shops to large supermarket chains, acting as their primary strategic partner to drive growth and operational excellence. You will bridge the digital and real worlds by translating complex data into actionable strategies that help our partners thrive on the Uber platform.

This role is built for those who find energy in the messy reality of doing big things. You will face the constant challenge of balancing commercial negotiations with technical operational hurdles, often with shifting priorities and imperfect information. Success here requires a "go-get-it" attitude, deep curiosity about our technology, and the resilience to stay steady when navigating tough conversations or complex partner escalations. If you are motivated by tangible impact and ready to take full ownership of your portfolio’s success, this is where you’ll grow.

What you’ll do

• Own a diverse portfolio of retail merchants, acting as their main strategic partner to drive retention and long-term revenue growth.
• Navigate the messiness of operational data to diagnose performance issues and build number-backed growth plans that demonstrate clear ROI to partners.
• Lead challenging commercial negotiations to secure merchant investments in advertising and promotional tools, even when faced with pricing pushbacks or client objections.
• Improve operational excellence by unblocking technical and catalog-related issues, ensuring stock accuracy and catalog health meet high standards for our users.
• Collaborate cross-functionally across marketing, product, and operations to resolve blockers and shape solutions that scale across the retail environment.
• Manage a high-volume pipeline with discipline and urgency, adapting your approach based on shifting market dynamics and partner needs.

Basic Qualifications

• Bachelor’s degree in Business Administration, Marketing, Economics, or a related field (or equivalent experience).
• 1+ years of experience, ideally in full-cycle account management, B2B sales, or a similar analytical role.
• Proficiency in Google Sheets or Microsoft Excel to perform data analysis and create insights.
• Experience with stakeholder engagement and building collaborative relationships within and across teams.
• Intermediate-Advanced proficiency in English for managing internal projects and communications.

Preferred Qualifications

• Proven ability in negotiation and deal-making, specifically in upselling digital marketing tools like ads and offers.
• Familiarity with Salesforce or similar CRM tools for disciplined reporting and pipeline management.
• Experience working within the retail, grocery, e-commerce, or CPG industries.
• Demonstrated systems thinking and ability to navigate tension while influencing without authority.
• Analytical curiosity focused on improving operational metrics such as cancellation rates and basket size.

For Chicago, IL-based roles: The base hourly rate range for this role is USD $33.66 per hour - USD $35.58 per hour.

For San Francisco, CA-based roles: The base hourly rate range for this role is USD $37.50 per hour - USD $39.43 per hour.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.