U4B: GSA Hypercare Project Specialist

About The Role:

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, our business development team focuses on revenue generating activity.

What You’ll Do:

• Provide high quality support to clients
• Meet sales or revenue generation goals
• Sell, onboard, and manage relationships with clients that hold high revenue segments
• Engage in client lead generation or prospecting
• Uncover prospects’ business challenges and highlight the business’ value proposition
• Communicate and engage with external stakeholders clients over various mediums (chat, email, and/or phone)
• Support team with campaign and/or prioritization management
• Partner with internal stakeholders to drive business recommendations, resolve, and/or escalate client concerns/outages
• Upskill team members through consolidating best practices (e.g., SME,Product Strategy, and local expertise)
• Collaborate with Sales and/or Ops team to upsell, upskills, and provide product recommendations to drive sales
• Identify and recommend new programs and initiatives based on business data collected to optimize sales and drive efficiency
• Demonstrate strong product knowledge
• Manage strategic relationships to maximize value for both Uber and our partners; as well as supporting other team members in building and managing strategic relationships.

Basic Qualifications: 

• At least 1 year of sales or account management experience providing email and phone support 
• Exceptional listening, communication, and organizational skills
• Ability to communicate clearly while staying organized when engaging stakeholders
• Strong time management and prioritization
• Logical and data-driven decision-maker
• Autonomous and target-driven
• Strong collaboration, stakeholder management and problem-solving
• Ability to collaborate with teams and cross-functional stakeholders to move projects forward
• Strong influencing ability

Preferred Qualifications:

• Experience providing chat-based support
• At least 2 years of customer support experience in B2B, sales, case management, or client management environment
• Experience coaching and motivating team members

Competencies:

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.