Sr Onboarding Manager

About the Role

As Uber Mobility continues to grow, ensuring a seamless and efficient onboarding experience for Fleet Partners is critical to our success.

As the Senior Onboarding Manager, you will lead the day-to-day operations of the onboarding team, ensuring high-quality execution, compliance with operational requirements, and a positive partner experience throughout the onboarding journey.

You will be responsible for managing team performance, driving process improvements, and collaborating closely with cross-functional stakeholders to deliver scalable and efficient onboarding operations in a fast-paced environment.

Your Impact in Role

• Lead Onboarding Operations: Oversee day-to-day onboarding operations, ensuring a smooth, efficient, and high-quality experience for Fleet Partners.
• Drive Process Improvement: Analyze onboarding performance, identify bottlenecks, and implement improvements to increase efficiency, reduce cycle times, and enhance partner satisfaction.
• Manage Team Performance: Set clear goals, monitor team performance, provide coaching, and support the development of team members.
• Partner Cross-functionally: Collaborate closely with Sales, Operations, Product, Legal, Compliance, and external partners to ensure effective onboarding execution and issue resolution.
• Ensure Compliance: Maintain adherence to operational, legal, and regulatory requirements by working closely with Legal and Compliance teams.
• Leverage Data to Improve Performance: Track key operational metrics, identify trends and opportunities, and use data-driven insights to improve onboarding outcomes.

What You Will Need

• Extensive experience in operations, customer support, onboarding, or related functions, with a track record of driving operational performance and process improvement.
• People and Vendor management experience, including coaching, performance management, and team development.
• Strong problem-solving and analytical skills, with the ability to identify root causes and implement effective solutions.
• Experience leading cross-functional projects and collaborating with diverse stakeholders.
• Data-driven mindset, with the ability to use operational metrics and insights to improve business outcomes.
• Native-level Japanese and business-level English proficiency.
• Experience in a marketplace, mobility/logistics, or fast-paced technology business is a plus.
• Proficiency with CRM and data analytics tools (e.g., Salesforce, Tableau, Looker) is a plus.

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Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.