Customer Success & Account Manager - Uber Direct (m/w/d), Germany

Please note that we are in the process of implenting a new ATS (Applicant Tracking System). While you may still apply to roles at Uber, your application will not be viewed or processed until July 5. About the Role

As a Berlin-based Customer Success & Account Manager (m/w/d) for Uber Direct—Uber’s rapidly growing, multi-billion-dollar B2B last-mile delivery vertical—you will own the end-to-end lifecycle of a scaling portfolio of German enterprise partners, from e-commerce players to major retailers. Sitting at the intersection of operational execution and commercial strategy, you will bridge the gap between a Customer Success Manager (m/w/d) and an Account Manager (m/w/d) by leading technical onboarding and operational excellence while simultaneously driving account retention and revenue growth. In this high-impact role, you will act as a strategic partner to our merchants and collaborate closely with local Uber Eats teams, the central EMEA organization, and global cross-functional counterparts to seamlessly connect digital storefronts directly to their final consumers.

What You Will Do

- Partner & Grow: Build trusted relationships with enterprise accounts to maximize retention and identify commercial upsell opportunities.

- Onboard & Launch: Project-manage technical integration and operational onboarding to ensure flawless, low-friction merchant go-lives.

- Analyze & Optimize: Use data to track performance metrics, deliver business reviews, and identify commercial quick-wins.

- Solve Operations: Diagnose delivery friction points to implement immediate operational fixes and long-term scalable solutions.

- Advocate for Product: Act as the "Voice of the Customer," translating merchant feedback into actionable insights for internal product, engineering, and finance teams.

Qualifications

- Experience: 3+ years in Account Management, Customer Success, Operations, or B2B Sales, ideally within a high-growth tech environment.

- Client & Tech Acumen: Proven track record managing enterprise accounts, with comfort navigating technical workflows (APIs, e-commerce checkouts).

- Analytical Skills: Strong data mindset; comfortable deriving insights and building reports using Google Sheets or Excel.

- Mindset: Proactive, empathetic, and highly adaptable problem-solver.

- Languages: Full professional proficiency in both German and English is mandatory.

- Pluses: Experience with SQL, Salesforce, or background knowledge in the logistics/on-demand delivery space.

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Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.