Account Manager - SMB

About the Role

You will have a real, genuine impact on the growth of both our business, and the restaurant partners we work with. Whether it’s building strong strategic relationships to creating new revenue opportunities for our restaurant partners. You’ll also be trusted to be the voice of the customer to internal stakeholders and advocate on their behalf for what they need to get the most out of the Uber platform.

We are always innovating as we introduce additional products like dine-in, direct delivery and a suite of marketing tech solutions, our restaurant teams are responsible for ensuring all of our partners are empowered to succeed and grow.

What You’ll Do

• Lead post-deal partner management for a book of NZ’s highest value and potential Mid-Market segment restaurant partners.
• Own partner relationships to yield tangible metrics outcomes. Achieve revenue growth targets for your restaurant partners and Uber, and ensure high retention by driving mutual business value. 
• Articulate the Uber Eats value proposition and help restaurant partners leverage the full suite of Uber products and services to grow their business. 
• Conceive, design and lead growth initiatives with our restaurant partners and drive through to completion, working cross functionally with Uber’s internal teams and our restaurant partners. 
• Set, track and report on performance metrics of restaurant partners, educate partners about what is best in class operational and commercial performance.
• Be a strong part of the small New Zealand team, and help create an amazing place to work.

What You’ll Need

• Account management fundamentals - experience leading value led discussions with partners at scale to drive impact and engagement
• Excellent time management - knowing how to juggle various priorities and dedicate time accordingly to maintain pace and composure in BAU
• Negotiation skills - willingness to demonstrate the true value of give/get in partnerships to ensure the best outcomes for both Uber Eats and our partners
• Strong data analysis - have the ability to source, understand and relay data both internally and externally.

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Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.