Senior Manager, Account Management - Uber Eats

About the Role

At Uber Eats, our Account Management teams are the primary link between our platform and our restaurant partners. As a Senior Manager, Account Management, Eats SMB based in Madrid, you will act as a country business owner for the SMB Account Management function in Spain, driving strategic growth, customer success, and operational excellence for our largest and most scalable restaurant segment.

You will lead a team of Account Managers across Spain and own the growth, satisfaction, and retention of SMB restaurant partners in your portfolio. Your work will have a direct impact on partner performance, eater experience, and Uber Eats’ market share and profitability in Spain.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

Lead & develop the team

1. Manage, coach and develop a high‑performing team of SMB Account Managers (and/or Key Account Managers), taking full ownership of hiring, onboarding, ongoing training, and career progression.
2. Provide on-the-ground commercial coaching: shadow partner meetings, review account plans and QBRs, and help your team strengthen negotiation and consultative selling skills.
3. Set clear performance expectations and targets (revenue, retention, product adoption, operational quality) and drive accountability through regular 1:1s, pipeline reviews, and performance calibrations.

Drive SMB portfolio growth

1. Own and execute the growth strategy for the Spain SMB portfolio, with a focus on revenue expansion, product adoption (e.g. Ads, promos, memberships) and healthy unit economics.
2. Ensure your team builds robust account plans for top SMB partners, aligned with merchant objectives and Uber’s commercial priorities.
3. Use data to identify growth opportunities (e.g. upsell, cross‑sell, expansion, recovery plays) and turn insights into simple, actionable playbooks the team can execute at scale.

Ensure partner and customer excellence

1. Raise the bar on partner experience and operational quality, ensuring restaurants deliver a great experience to eaters (availability, preparation times, quality).
2. Standardize and continuously improve best practices, processes and tooling within SMB Account Management (e.g. QBR frameworks, outreach cadences, portfolio segmentation).
3. Anticipate and mitigate key risks (churn, downgrades, service issues) and ensure the team moves quickly to protect and recover at‑risk relationships.

Act as a cross‑functional leader

1. Collaborate closely with Sales, Marketing, Operations, Finance, Product and Central teams to ensure our tools, promotions and policies reflect the realities of the Spanish market.
2. Represent SMB Account Management in Spain‑level forums (MBRs, QBRs, planning cycles), providing clear narrative, performance readouts and strategic recommendations.
3. Be the voice of SMB partners internally, translating feedback into concrete improvements in product, processes and policies.

Be a culture carrier

1. Champion Uber values and foster an inclusive, high‑performance culture within your team and the broader Spain Restaurants organization.
2. Role‑model ownership, speed, and sound judgment, especially in ambiguous or high‑stakes situations.

---- Basic Qualifications ----

1. Experience:
2. Typically 8+ years in commercial roles (Account Management, Sales, Business Development, or similar), ideally in tech, marketplace, food delivery, or SaaS.
3. 2+ years leading commercial or account management teams with a track record of hitting or exceeding ambitious targets.
4. Market & customer focus: Deep understanding of SMB restaurants in Spain and what drives their P&L and decision‑making; comfortable engaging from owner level up to multi‑unit operators.
5. Leadership & people development: Proven ability to hire, coach, and retain talent, give clear feedback, and build a strong team culture.
6. Analytical skills: Strong data‑driven decision‑making; confident working with dashboards and spreadsheets to prioritize, size opportunities, and communicate trade‑offs.
7. Stakeholder management: Experience working cross‑functionally and influencing senior stakeholders in a matrixed organization.
8. Communication: Excellent verbal and written communication skills; able to turn complex analysis into simple narratives for both internal and external audiences.
9. Language: Fluency in Spanish and English is required; additional local languages are a plus.
10. Mindset: Hands‑on, proactive and resilient; comfortable operating in a fast‑paced, constantly changing environment and balancing strategic projects with tactical execution.

---- Preferred Qualifications ----

1. Experience managing sales or AM teams in Spain (e.g. SMB or mid‑market segments).
2. Background in food tech, e‑commerce, digital media, or advertising.
3. Familiarity with Salesforce, Looker, Google Sheets/Excel or similar CRM/BI tools.

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Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.