Implementation Lead, Uber for Business

About the Role

We're looking for sharp, highly motivated individuals to join our team as Strategic Implementation & Client Success Leads. In this role, you will own the post-sale journey for our most important clients - driving high-impact launches, ensuring seamless implementation, and setting the foundation for long-term success on our platform.

You’ll play a pivotal role in maximizing adoption, usage, and client value, while also partnering closely with our Enterprise and Mid-Market sales teams to drive revenue growth, operational excellence, and world-class customer experience. This is a high-visibility, cross-functional role at the intersection of sales, product, and customer success - ideal for someone passionate about creating scalable impact through client partnerships.

Your Impact in Role

• Work with Uber for Business customers and internal teams to understand the needs, goals, and success strategy of each customer. Explore this understanding to create mutually beneficial goals and influence the customer.
• Create a strategy for a seamless launch and implementation that maximizes adoption and usage - continue to monitor the option for 2-4 months post-launch and provide data-driven recommendations for improvement.
• Ensure customers are properly trained - Create a video or written collateral, host office hours, and/or facilitate training with customers on how to navigate the tools and programs.
• Complete tactical and technical account set-up - including assisting with the setup of API, SFTP, or expense integrations and submitting Monthly Billing Applications to Finance.
• Collaborate with cross-functional teams, including product, marketing, and customer support, to ensure a smooth onboarding and strong client experience. Think creatively about how we can solve problems and prevent them from happening again.

What You Will Need

• 3 years of professional experience with a minimum of two years in a customer-facing role.
• Native-level Japanese and business-level English.
• Tech-savviness: You’ll be using multiple systems in your role, and Salesforce experience is a plus.
• Ability to use insights and data-driven decision-making to inform the sales process and develop strategies to respond to a dynamic market landscape.
• Effective problem-solving skills to resolve customer challenges associated with behavior change, technology adoption, and growth.
• Love collaborating in a team setup and innovating on existing processes and ways of working to increase business impact.
• Strong Client Engagement & Communication Skills are preferred.
• Proven ability to manage executive and operational stakeholders, translate complex requirements into clear solutions, and build trust through proactive communication.
• Program & Project Management Expertise Experience leading multi-workstream client launches, ensuring projects are delivered on time and within scope.
• Data-Driven Problem Solving Skilled in using tools like Salesforce, Tableau, or Excel to analyze adoption trends, identify risks, and develop action plans that drive measurable business outcomes.
• Cross-Functional Collaboration & Process Improvement Demonstrated success working with Sales, Product, Operations, and Support teams to optimize onboarding processes, streamline workflows, and continuously improve client experience.

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Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.