Customer Success Coordinator

About the Role

The Scaled Coordinator role is a great opportunity to demonstrate your analytics and commercial skills for the assigned territory. This role focuses on post-sales of Small-to-Mid Sized Business, finding scalable ways of helping our restaurant partners to increase retention as well as driving business growth, with mutually beneficial outcomes.

Scaled Coordinators are critical to retaining our huge accounts base, ensuring partners are successful on our platform and exploiting opportunities to improve core business metrics for our restaurants and for Uber Eats.

Your Impact in Role

Lead scalable growth for Small-to Mid Sized restaurant segment, design and execute growth strategy aligned to territory needs.

Achieve revenue growth targets for the Small-to-Mid Sized restaurant segment, upsell new product features and ensure high retention by driving mutual business value

Be the owner of the budget of the segment, make it more efficient and achieve the revenue targets.

Set, track and report on performance metrics of the Small-to-Mid Sized restaurant segment to internal teams

Be the voice of the Small-to-mid Sized restaurants to internal stakeholders - translate their needs and advocate on their behalf.

Basic Qualifications

• 1-3 years professional experience, ideally in a similar commercial/analytic function
• Confident in making data-led decisions and using sound business judgment
• Must have very strong analytical skills and business sense

Preferred Qualifications

• Have been accountable for achieving business targets or delivering a quota
• SQL knowledge.
• Experience with partner management and cross-functional projects
• Strong executive presence and communication skills (verbal and written)
• Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
• Highly autonomous - able to work with minimal oversight
• Fluency in Spanish and Business English
• Advanced Excel Skills

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Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.