Sr Operations Manager, Japan Merchandising, Retail

About the Role

We're seeking a strategic merchandising leader to own content and shopping experience strategy for our Rest of Retail and Convenience categories in Japan. You'll combine data-driven insights with creative storytelling to drive consumer engagement and conversion across high-impact marketing campaigns.

What You'll Do

Merchandising & Content Strategy

• Lead local merchandising and content strategy for Rest of Retail and Convenience categories
• Craft compelling consumer narratives using performance data, seasonality insights, and market trends
• Optimize the end-to-end shopping journey to drive engagement and conversion

Campaign Ownership & Execution

• Own merchandising execution for high-impact marketing campaigns from planning through delivery
• Manage campaign prioritization, planning calendars, and timelines in partnership with Sales and Marketing
• Drive high-quality execution while contributing to longer-term strategic initiatives

Performance & Insights

• Define success metrics and continuously track campaign and category performance
• Generate actionable insights to improve consumer engagement, conversion, and shopping experience
• Use data to identify opportunities to innovate and scale best practices

Cross-Functional Leadership

• Serve as key leader aligning Operations, Sales, Strategy & Planning, Marketing, Legal, Product, and Global Merchandising teams
• Influence and coordinate senior stakeholders across functions to ensure strategic alignment
• Drive execution excellence through clear communication and collaborative leadership

What You'll Need

Required Qualifications

• 7+ years of experience in e-commerce, retail, marketplace, or consumer-facing businesses
• Demonstrated ownership of merchandising, growth, or content-related initiatives
• Strong analytical capabilities: SQL proficiency and experience using data to drive decisions and prioritization
• Fluent in English and Japanese with ability to communicate effectively with senior, cross-functional stakeholders

Preferred Qualifications

• Experience leading merchandising strategy, content optimization, or campaign execution in fast-paced, consumer environments
• Proven ability to translate insights into clear strategies, execution plans, and business recommendations
• Strong stakeholder leadership with track record of influencing across functions without direct authority

What Success Looks Like

• Driving measurable improvements in consumer engagement and conversion for Retail & Convenience categories
• Executing high-impact campaigns that deliver against business goals
• Building strong cross-functional alignment that accelerates strategic initiatives
• Using data and insights to continuously optimize merchandising strategy and scale best practices

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Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.